We make insurance simple. We direct-bill most major Canadian insurers so you only pay your residual at the appointment, and we are a Canadian Dental Care Plan (CDCP) provider for eligible patients.

Direct billing

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Yes, we direct-bill your insurance for you.

We submit the claim on your behalf, the insurer pays us their portion directly, and you pay only the residual at the appointment. No paperwork on your end, no waiting for reimbursement.

Insurers we work with

We submit claims directly to the following major Canadian insurers on your behalf. Even if your specific plan is not listed, we can usually still bill directly — please give us a call to confirm.

  • Pacific Blue Cross
  • Sun Life
  • Manulife
  • Canada Life
  • Green Shield Canada
  • Great-West Life
  • SSQ Insurance
  • Empire Life
  • Industrial Alliance
  • Desjardins
  • Equitable Life
  • Many others

If you do not see your plan listed, give us a call at 604-282-3800. We can usually still bill your insurance directly even if it is not in the list above.

Canadian Dental Care Plan (CDCP)

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Yes, we are an enrolled CDCP provider.

CDCP covers most basic and major dental services for eligible Canadian residents who do not have private dental insurance and meet the income criteria. The plan expanded to all eligible adults in 2025.

For full eligibility, what is covered, and how to apply, see our dedicated CDCP page.

MSP and Healthy Kids BC

BC’s Medical Services Plan (MSP) does not cover most adult dental work. Cleanings, fillings, root canals, and other routine dental care are not covered under MSP for adults.

For children under 19 from low-income families, Healthy Kids BC may cover up to $2,000 in basic dental services every two years. We are happy to bill Healthy Kids BC directly.

Payment options

Have questions about payment options? Please call us at 604-282-3800. Our reception team will go through what is available and help find a plan that fits your situation.

Common insurance questions

What is direct billing and how does it work?
Direct billing means we submit your insurance claim for you and the insurer pays us their covered portion directly. You pay only the residual (what insurance does not cover) at the appointment. This avoids paying the full amount upfront and waiting for reimbursement.
What is a predetermination?
A predetermination (also called pre-authorization) is a request we send to your insurer before treatment to find out exactly how much will be covered. We recommend predeterminations for larger treatments like crowns, root canals, or orthodontics so you know your out-of-pocket cost in advance. Insurers usually respond within 5 to 10 business days.
What if my insurance does not cover something?
We tell you the cost of any uncovered portion before we start treatment, so there are no surprises. You always have the option to decline or postpone any treatment that is not urgent. For larger uncovered amounts, give us a call and we will discuss what options work for your situation.
What is an annual maximum?
Most private dental plans have an annual maximum (the most they will pay in a calendar year, often $1,500 to $2,500). Once you hit that limit, the rest of the year’s treatment is out-of-pocket. We track your annual usage and let you know if you are approaching your maximum so you can plan accordingly.
Can you bill two insurance plans (mine and my spouse’s)?
Yes. This is called coordination of benefits. Your primary plan pays first, then any remaining amount goes to the secondary plan. We handle the coordination for you.

Have an insurance question?

Call us. Our reception team handles insurance every day and will walk you through what your plan covers.

Call 604-282-3800
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