Frequently Asked Questions

Yes, we welcome new patients of all ages. Booking is easy: use our online appointment form or call us at 604-282-3800. We will collect your information and set you up with the right dentist for your needs.

Online through our appointment form or by calling 604-282-3800. Same-week appointments are usually available, and emergency slots are available daily.

Government photo ID, your insurance card, a list of medications, and any previous dental records or X-rays you have. We will send you the new patient forms when you book so you can fill them out at home.

First visits run 60 to 90 minutes and include intake, X-rays, an exam, and a cleaning. Routine cleanings on follow-up visits take 30 to 45 minutes. Specific treatments vary, and we tell you the expected length when you book.

Call us as soon as you can. We do our best to accommodate, though we may need to reschedule if it would impact other patients on the calendar.

For dental emergencies, yes. Call ahead so we can prepare for you. For routine care, an appointment is preferred so we can schedule the right amount of time.

Yes, for most major Canadian insurers including Pacific Blue Cross, Sun Life, Manulife, Canada Life, and many others. Contact us if you are unsure whether we work with your specific plan.

Yes. We are enrolled in the Canadian Dental Care Plan. Eligible patients pay only the residual amount after CDCP coverage is applied.

Please call us at 604-282-3800 to discuss payment options. Our reception team will go through what is available and help find a plan that fits your situation.

BC Medical Services Plan does not cover most adult dental work. Children under 19 who qualify may be covered through Healthy Kids BC. We can help you understand what your specific coverage includes.

Preventive care (cleanings and check-ups), restorative work (fillings, crowns and bridges, root canals), cosmetic dentistry (whitening, veneers), orthodontics (Invisalign), implants, oral surgery, and emergency dental care.

Yes. We are a family practice and welcome patients of all ages.

Yes. Same-day emergency appointments are available during business hours. Call 604-282-3800 right away if you have a dental emergency.

Yes. We offer oral sedation dentistry. We give you a pill to take before or at your appointment to help you feel calm and relaxed during treatment. We do not offer IV sedation or general anesthesia. Tell us when you book if you would like oral sedation so we can plan the visit accordingly.

#106-4350 East Hastings Street, Burnaby, BC V5C 2J9. Free parking is available on-site.

Monday and Tuesday: 11 a.m. to 7 p.m.
Wednesday, Friday, Saturday, and Sunday: 9 a.m. to 5 p.m.
Thursday: 10 a.m. to 3 p.m.

Yes. Our office is wheelchair accessible. Let us know in advance if you need any specific accommodations and we will make sure everything is ready when you arrive.

Across our dentists, hygienists, dental assistants, and reception team, we speak English, Punjabi, Hindi, Persian (Farsi), Tagalog, Spanish, Mandarin, and Korean. If you would like to be scheduled with a specific team member who speaks your language, let reception know when you book.

Many of our patients have dental anxiety. We offer extra time, breaks during procedures, a calm environment, and oral sedation (a pill to help you relax) for patients who would like it. Tell us when you book and we will plan accordingly.

Pick up the tooth by the crown (the part you normally see), not the root. Rinse it gently with water. If you can, place it back in the socket. Otherwise put it in a glass of milk. Get to us within 30 minutes for the best chance of saving the tooth. See our Emergency Dentistry page for more guidance.

Routine cleanings and most dental work are safe during pregnancy, especially in the second trimester. We avoid elective procedures in the first trimester and follow safety precautions for X-rays. Tell us at booking so we can adjust the visit if needed.

Yes. We offer Invisalign 3D simulations so you can see the projected result before you commit to treatment.