Dental Emergency
A dental emergency can happen in seconds. This page tells you exactly what to do, in the right order, based on how serious the injury is. The first decision is whether this needs an ambulance, an emergency room, a phone consult, or a dental office. Here is how to make that call.
First, decide where to call
Call 9-1-1 right now
Life-threatening injuries:
- Severe bleeding that does not stop after 20 minutes of firm pressure
- Broken jaw or facial fracture (deformed face, can’t close mouth)
- Loss of consciousness, even briefly
- Difficulty breathing or swallowing
- Suspected neck or spine injury (e.g. bike crash with head impact)
Go to a hospital ER
Significant injury, not life-threatening:
- Severe facial swelling spreading toward the eye or neck
- High fever (over 39 °C) with severe tooth pain
- Trauma involving bones (jaw, cheekbone, eye socket), even if you can still talk
- Heavy bleeding that slows but does not fully stop
- Possible concussion combined with dental injury
Nearest emergency rooms:
- Burnaby Hospital (3935 Kincaid Street, Burnaby): 24/7
- Royal Columbian Hospital (New Westminster): major trauma centre, 24/7
- Vancouver General Hospital (Vancouver): Level 1 trauma centre
- BC Children’s Hospital (4480 Oak Street, Vancouver): pediatric 24/7
Call HealthLink BC: 8-1-1
Unsure how serious it is, or after-hours:
BC’s free 24/7 health line. A registered nurse will assess the situation in plain language and tell you what to do next.
Call Madison Dental Studio
Dental-only emergency (no broken bones, no severe trauma):
- Knocked-out adult tooth
- Broken or chipped tooth
- Lost crown or filling
- Severe toothache or abscess
- Damaged braces or wire
What counts as a dental emergency
A true dental emergency is any oral problem that needs same-day care to save a tooth, stop bleeding, control pain, or treat an infection. Routine issues (a slow-developing cavity, a chip with no pain, a loose retainer) can usually wait until the next business day.
Scenario-specific first aid
Knocked-out adult tooth (this is the most time-sensitive)
You have about 30 minutes for the best chance of re-implantation. After 60 minutes the chance drops sharply, and after a few hours the tooth usually cannot be saved.
- Find the tooth. Pick it up by the crown (the part you normally see in your mouth), not the root. Touching the root damages the cells that allow re-attachment.
- Rinse the tooth gently with milk, saline (contact lens solution), or saliva for a few seconds. Do not scrub it, do not use soap, do not use tap water for more than a quick rinse.
- If you can, put the tooth back in the socket. Have the person bite down gently on a clean cloth or gauze to hold it in place.
- If you cannot re-insert it, store it in:
- Best: milk (the closest household liquid to natural mouth chemistry)
- Also good: the person’s saliva (in a small clean container, or held under their tongue if the person is conscious and won’t choke)
- Last resort: saline solution
- Avoid: water for storage; dry storage
- Call us at 604-282-3800 immediately and tell us a tooth has been knocked out. If after hours, call HealthLink BC 8-1-1 for the nearest dentist on call.
- Get to a dentist as fast as possible. If you cannot reach a dental office within 60 minutes, go to a hospital ER instead.
Broken or chipped tooth from sports or a simple fall
- Rinse your mouth gently with warm water to clear blood and debris.
- Save the broken piece if you can find it. We can sometimes bond it back. Store it in milk or saliva.
- Apply a cold compress to the outside of your face near the injury to reduce swelling.
- Take an over-the-counter pain reliever (ibuprofen or acetaminophen) following package directions. Do not put aspirin directly on the tooth or gum. It can burn the tissue.
- Call us at 604-282-3800 the same day. Most broken teeth do not need an ER visit unless there is also a cut lip that won’t stop bleeding, a tooth pushed up into the gum, or you suspect a jaw fracture.
- If the break exposes the inner pink or red tissue (the pulp), the tooth needs prompt attention to prevent infection and possibly avoid a root canal.
Severe trauma (bike accident, car crash, fall with head impact)
- Call 9-1-1 first if any of these are true: loss of consciousness (even briefly), suspected neck or spine injury, deformed face or jaw, can’t close the mouth, heavy bleeding, severe headache, vomiting, confusion.
- Do not try to assess the teeth first. A possible head, neck, or jaw injury takes priority over the teeth. Save the teeth if you can do so quickly and safely (see knocked-out instructions above), but the medical assessment comes first.
- Trauma centres in the Lower Mainland: Royal Columbian Hospital (New Westminster) is the closest Level 3 trauma centre to Burnaby. Vancouver General Hospital is Level 1 (the most severe cases). BC Children’s Hospital handles pediatric trauma.
- After medical clearance, follow up with us as soon as possible. Many bike or sports impact injuries that affect the jaw or alveolar bone (the bone that holds the teeth) require bone grafting and dental implants later. The earlier we plan the restoration, the better the long-term result.
- Document the injury. If anyone took photos at the scene, save them. Insurance claims and possibly ICBC (if vehicle-related) will need them.
Children’s dental emergencies
For a child with a major head injury, broken jaw, or any sign of concussion: go to BC Children’s Hospital ER (4480 Oak Street, Vancouver) or call 9-1-1.
Knocked-out baby tooth: Do not re-implant a baby tooth. Re-inserting a primary tooth can damage the permanent tooth bud growing underneath. Save the tooth and bring it with you, but do not try to put it back. Call us so we can check that no fragments remain and that the underlying permanent tooth is not affected.
Knocked-out permanent tooth (children 6 and older): Same protocol as adults (see the knocked-out tooth section above). Time is critical.
Mouth cut from a fall: Apply firm pressure with clean gauze or cloth for 10 to 15 minutes. If bleeding does not slow, go to the ER. Small cuts in the lip or tongue usually heal without stitches, but the dentist or doctor should check for embedded debris.
Toothache in a child: Rinse with warm salt water, give age-appropriate pain reliever, and call us. Toothaches in children often indicate infection that needs treatment within 24 to 48 hours.
Dental emergency during pregnancy
Tell the dentist or any medical staff that you are pregnant at the very first contact, including how many weeks along you are. This changes which medications, X-rays, and procedures are appropriate.
What is safe during pregnancy:
- Most emergency dental treatment, especially in the second trimester
- Local anaesthetics like lidocaine
- Dental X-rays with a lead apron and thyroid collar when clinically necessary
- Antibiotics from the amoxicillin family
What we avoid or postpone:
- Elective procedures during the first trimester
- Tetracycline-class antibiotics (can stain developing baby teeth)
- Nitrous oxide
An untreated infection or severe pain is more risky to a pregnancy than careful dental treatment. Do not delay calling us out of caution. Call 604-282-3800 and tell reception you are pregnant; we will adjust the visit accordingly.
Severe toothache or dental abscess
A throbbing toothache that wakes you up, gets worse with hot or cold, or comes with facial swelling usually means an infection that needs prompt treatment, often a root canal or extraction.
Right now:
- Rinse with warm salt water (about half a teaspoon of salt in a cup of warm water).
- Take ibuprofen and acetaminophen alternating every 3 to 4 hours if you can take both (ibuprofen helps with the inflammation; check with a pharmacist if you have any conditions).
- Apply a cold compress to the outside of your face for swelling.
- Do not apply heat to a swelling. It can make an infection spread.
- Call us at 604-282-3800 the same day.
Go to a hospital ER right away if: swelling spreads toward your eye or down your neck; you have trouble swallowing or breathing; you have a fever over 39 °C; or you start to feel generally unwell, dizzy, or confused. These can signal a spreading infection that needs IV antibiotics.
Lost filling, lost crown, or damaged bridge
Usually not a same-day emergency, but call us soon (within a day or two) to schedule a repair.
- Save the crown or bridge if you have it. Keep it in a clean container.
- If the exposed tooth is sensitive, drugstore temporary cement (sold as Dentemp or similar) can re-seat the crown for a few days while you wait. Do not use household glue.
- Eat soft foods and chew on the other side until you can see us.
- Call us to schedule a permanent fix. A tooth left without its crown for too long can shift or develop further decay.
Damaged braces, broken wire, lost retainer
Not an after-hours emergency. Wait until our next open hour and call us.
- Broken wire poking into the cheek: cover the end with orthodontic wax (sold at any pharmacy) or a small piece of cotton ball. Do not try to cut the wire yourself.
- Loose bracket: leave it in place; tape it down with wax if it is irritating your mouth.
- Lost or broken retainer: stop wearing it; teeth can shift within days. Call us for a replacement appointment.
After-hours options in Burnaby
If you have a dental emergency outside our regular hours and your situation is not severe enough for a hospital ER:
- Call HealthLink BC 8-1-1. A registered nurse can assess by phone, give first-aid advice, and refer you to the nearest dentist on call.
- Leave us a voicemail at 604-282-3800. We check messages first thing the next morning and prioritize emergency callers.
- Go to Burnaby Hospital ER (3935 Kincaid Street) for after-hours pain control or infection assessment if you cannot wait for a dental appointment.
Prevention: don’t end up here in the first place
Custom sports mouthguards
If you or your kids play hockey, basketball, rugby, soccer, lacrosse, martial arts, or any contact sport, a custom-fitted sports mouthguard dramatically reduces the chance of broken teeth, jaw injuries, and concussions. We make custom mouthguards in-house. They fit better than boil-and-bite store-bought versions, last longer, and don’t fall out during play.
Helmets for cycling and skiing
A proper bike or ski helmet won’t directly protect your teeth, but it prevents the head-impact injuries that often come with dental trauma. Combine a helmet with a mouthguard for high-risk activities.
Don’t use your teeth as tools
Opening packaging, biting fishing line, holding nails: all common ways to chip front teeth or crack molars. Use scissors, pliers, or the right tool every time.
Address small problems before they become emergencies
Regular cleanings and check-ups catch decay, cracks, and gum disease while they are small. Most emergency root canals and extractions started years earlier as untreated cavities.
Need same-day dental care?
Call us. We hold emergency time on every clinic day for our patients.
This page provides general guidance only. It does not replace medical advice. In any life-threatening situation, call 9-1-1. For non-urgent BC health advice, call HealthLink BC at 8-1-1. Last reviewed by Dr. Neda Dibaji, DMD, 2026-05-11.